ckpro Privacy Policy

How We Protect Your Privacy

1. Introduction

ckpro is an online casino and sports betting platform serving players in Bangladesh. We are committed to handling your personal data with the highest standards of care, transparency and security. This Policy applies to all personal data we collect from you directly, automatically through your use of the platform, or from third parties involved in the operation of our services.

This Policy should be read alongside ckpro's Terms & Conditions and Responsible Gaming Policy. Together, these documents form the full agreement that governs your use of the ckpro platform and our handling of your personal information.

2. Information We Collect

ckpro collects personal data through three primary channels: information you provide directly, information collected automatically when you use the platform, and information received from third-party service providers involved in the delivery of our services.

Information You Provide Directly

When you register an account, verify your identity, make deposits or withdrawals, or contact our support team, you may provide us with the following categories of personal data:

• Full legal name, date of birth and gender — collected at registration and used for identity verification and age checking (21+ requirement).
• Mobile phone number — used as the primary account identifier, for two-factor authentication, and for account-related communications such as deposit confirmations and security alerts.
• Residential address — collected during the KYC verification process and used to comply with anti-money-laundering obligations.
• Government-issued identity document details — such as National ID (NID) number or passport details, collected where required for KYC compliance.
• Payment account identifiers — specifically, the bKash, Nagad, Rocket or Upay mobile wallet numbers linked to your account for deposits and withdrawals. ckpro does not store full card numbers or bank account credentials.

Information Collected Automatically

When you access or use the ckpro platform, we automatically collect certain technical and usage data that helps us operate the platform securely and improve your experience:

• IP address and approximate geographic location derived from it — used for fraud detection, responsible gaming checks, and platform security.
• Device type, operating system version, browser type and version — used to optimise the platform display and diagnose technical issues.
• Session timestamps, pages visited, games played, wagers placed and results — used for account management, responsible gaming monitoring and fraud detection.
• Cookie and local storage data — see Section 7 of this Policy for full details on cookies used by ckpro.

Information from Third Parties

ckpro may receive limited personal data from third-party service providers as part of normal platform operations. This includes transaction status and payment confirmation data from bKash, Nagad, Rocket and Upay, identity verification results from KYC service providers where applicable, and fraud or risk signals from security service partners. ckpro does not purchase or receive marketing lists or unsolicited personal data from any third party.

3. How We Use Your Information

ckpro uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed below without first seeking your consent or having a clear legal basis to do so:

• Account creation and management — processing your registration, authenticating your identity when you log in, managing your account settings, and communicating account-related updates to you.
• KYC and age verification — verifying that you are 21 years of age or older and that the identity information you have provided is accurate and genuine, in compliance with our Terms & Conditions.
• Payment processing — facilitating deposits from and withdrawals to your bKash, Nagad, Rocket or Upay account, and maintaining an accurate transaction history for your account.
• Customer support — using your account information and communication history to respond to enquiries, resolve disputes, and assist with technical issues you report to our support team.
• Responsible gaming — monitoring betting patterns and session data to identify players who may be at risk of developing a gambling problem, and taking appropriate action including sending responsible gaming reminders or restricting account activity.
• Fraud prevention and security — detecting, investigating and preventing fraudulent activity, money laundering, account takeover attempts, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• Platform improvement and analytics — using aggregated and anonymised usage data to understand how players interact with ckpro, identify popular games, improve platform performance, and develop new features.

4. Legal Basis for Processing

ckpro processes your personal data only where there is a clear and appropriate legal basis for doing so. The primary legal bases on which ckpro relies are as follows:

• Contractual necessity — processing required to fulfil the contract between you and ckpro, including account registration, identity verification, payment processing and customer support.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money-laundering requirements, age verification obligations and fraud reporting duties.
• Legitimate interests — processing carried out for purposes that serve ckpro's legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring and platform improvement, where these interests are not overridden by your privacy rights.
• Consent — where ckpro relies on your consent as the legal basis for processing (for example, sending you promotional communications), you may withdraw that consent at any time by updating your account notification preferences or contacting [email protected].

5. Sharing Your Information

ckpro does not sell, rent or trade your personal data to any third party. We share personal data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

Service Providers

ckpro shares personal data with carefully selected third-party service providers who assist in operating the platform. All such providers are bound by strict data processing agreements and are only permitted to use your data for the specific purpose for which it was shared. Current categories of service provider include:

• Payment processors — bKash, Nagad, Rocket and Upay receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy and security framework.
• Game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi and other certified game studios receive session identifiers necessary to authenticate your game sessions. They do not receive your full personal profile.
• KYC and identity verification providers — where applicable, identity document details are shared with certified KYC service providers solely for the purpose of completing the verification process required under our Terms & Conditions.
• Fraud and security partners — limited technical data (such as IP addresses and device fingerprints) may be shared with security service providers to assist in detecting and preventing fraud, money laundering and account takeover attempts.

Legal Disclosure

ckpro may disclose personal data to government bodies, law enforcement agencies or regulatory authorities where required to do so by applicable law, court order, or lawful regulatory request. In such cases, ckpro will disclose only the minimum information required to satisfy the legal obligation and will, where legally permitted, notify the affected player of the disclosure request.

6. Payment Data and Financial Information

ckpro takes a minimalist approach to the storage of financial data. When you make a deposit via bKash, Nagad, Rocket or Upay, the actual financial transaction is processed directly by the relevant payment provider on their secure infrastructure. ckpro receives only a transaction confirmation reference, the transaction amount in Bangladeshi Taka (৳), and the last four digits or partial identifier of the sending mobile wallet number. ckpro does not store your full mobile wallet PIN, your bank account number, or any card payment credentials.

All withdrawal payments are made to the same mobile wallet account used for your most recent deposit. This policy ensures that funds are always returned to a verified account in your own name and protects against fraudulent withdrawal requests. ckpro's transaction records are retained for a minimum of five years in compliance with anti-money-laundering record-keeping obligations.

7. Cookies and Tracking Technologies

ckpro uses cookies and similar local storage technologies to operate the platform, remember your session preferences, and gather anonymised analytics data. We do not use advertising cookies or cross-site tracking technologies. The categories of cookies used by ckpro are as follows:

Cookie Categories

• Essential cookies — strictly necessary for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. These cookies cannot be disabled without preventing your use of the platform.
• Functional cookies — used to remember your preferences such as your chosen language, notification settings, and the last game category you browsed. These improve your experience but are not strictly essential.
• Analytics cookies — collect anonymised data about how players use the platform, including which pages are visited most frequently, session duration, and navigation paths. This data is used in aggregate form only and cannot be used to identify individual players.
• Security cookies — used to detect and prevent fraudulent activity, including bot traffic detection, login anomaly detection, and rapid consecutive request throttling.

You may manage or delete cookies through your browser or device settings at any time. Note that disabling essential or security cookies will impair the platform's functionality and may prevent you from logging in or completing transactions. ckpro does not respond to browser Do Not Track signals at this time, as there is no industry-standard interpretation of that signal.

8. Data Retention

ckpro retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data (name, date of birth, contact details, KYC documents) — retained for the full duration of the active account relationship and for a minimum of five years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction records — retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping obligations. This applies to all deposit and withdrawal transactions regardless of amount.
• Support communications — retained for two years from the date of the last communication in a given support thread, to allow for follow-up enquiries and dispute resolution reference.

When the applicable retention period expires and there is no longer a legal or business reason to retain your data, ckpro will securely delete or irreversibly anonymise the data so that it can no longer be associated with you as an individual.

9. Your Rights

As a player using ckpro, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

• Right of access — you have the right to request a copy of the personal data ckpro holds about you, along with information about how it is being used.
• Right to rectification — you have the right to request that inaccurate or incomplete personal data held by ckpro be corrected or completed without undue delay.
• Right to erasure — in certain circumstances, you have the right to request that ckpro delete your personal data. This right is subject to any overriding legal obligation to retain the data (for example, anti-money-laundering record-keeping requirements).
• Right to restriction of processing — you have the right to ask ckpro to pause the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability — where processing is based on your consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object — you have the right to object to ckpro processing your personal data on the basis of legitimate interests. ckpro will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

ckpro will acknowledge your data rights request within 5 business days and will provide a substantive response within 30 calendar days. In complex cases, this period may be extended by up to a further 30 days, in which case ckpro will notify you of the extension and the reason for it.

10. Data Security

ckpro implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include: SSL/TLS encryption for all data transmitted between your device and ckpro's servers; encrypted storage of sensitive personal data fields including identity document details and payment identifiers; access controls ensuring that only authorised ckpro personnel can access player personal data, and only to the extent required for their specific role; regular security testing and vulnerability assessments of the ckpro platform; and incident response procedures to detect, contain and report any personal data breach in a timely manner.

While ckpro takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. ckpro cannot guarantee absolute security of your data, but will act promptly and transparently in the event of any confirmed data breach that affects your personal information.

11. Children's Privacy

ckpro is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes explicit age verification steps, and we reserve the right to request proof of age at any time. If ckpro becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a person under 21 has registered on ckpro, please notify us immediately at [email protected].

12. Links to Third-Party Services

The ckpro platform integrates with third-party game providers and payment services as described in this Policy. ckpro is not responsible for the privacy practices of these third parties. Each third-party provider operates under its own privacy policy, and we encourage you to review those policies if you have concerns about how your data is handled by them. ckpro does not endorse or make any representations about the privacy standards of third-party providers beyond what is stated in the data processing agreements we hold with them.

13. Changes to This Privacy Policy

ckpro reserves the right to update or amend this Privacy Policy at any time. Where a change is material — meaning it affects the way we collect, use or share your personal data in a significant way — ckpro will provide reasonable advance notice to registered players by displaying a prominent notice on the platform or contacting you via your registered mobile number, before the change takes effect.

Your continued use of the ckpro platform after a change to this Privacy Policy takes effect constitutes your acceptance of the updated Policy. The most current version of this Privacy Policy will always be available at ckpro.app/privacy-policy. The effective date at the top of this document indicates when the current version came into force.

14. Contact and Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or ckpro's handling of your personal data — including requests to exercise your data rights under Section 9 — please contact our support team. We are available 24 hours a day, 7 days a week, and aim to acknowledge all privacy-related communications within 5 business days Bangladesh Standard Time.

Email (plain text — not a link): [email protected]

When submitting a data rights request, please include your registered mobile number and a brief description of your request so we can locate your account and respond efficiently.